This web site provides information about "mytrux"
capabilities, and the ways in which "mytrux"
uses that information. Information that "mytrux"
collects may be stored and processed in and transferred within
between any of the countries in which "mytrux"
Other websites : This website contains links to other websites. "mytrux" is not responsible for the privacy policies or practices of any third party.
Contact "mytrux" if you have any questions or treatment of your personal information, please write by email to : email@example.com
Last updated: 21.08.2017
What are cookies
Cookies are small pieces of text sent by your web browser by a website you visit. A cookie file is stored in your web browser and allows the Service or a third-party to recognize you and make your next visit easier and the Service more useful to you.
Cookies can be "persistent" or "session" cookies.
When you use and access the Service, we may place a number of cookies files in your web browser.
We use both session and persistent cookies on the Service and we use different types of cookies to run the Service:
- Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.
In addition to our own cookies, we may also use various third-parties cookies to report usage statistics of the Service, deliver advertisements on and through the Service, and so on.
What are your choices regarding cookies
Please note, however, that if you delete cookies or refuse to accept them, you might not be able to use all of the features we offer, you may not be able to store your preferences, and some of our pages might not display properly.
Where can you find more information about cookies
You can learn more about cookies and the following third-party websites:
All About Cookies: http://www.allaboutcookies.org
1.What do you mean by Tracking ?
All the bookings made through mytrux platform will have feature of vehicle position tracking & report on entire transaction.
2. How the vehicles will be tracked without GPS ? Any limit on Access ?
Transporter / Drivers will download the mytrux app to enable GPS position of vehicle. Once you have the Booking No & Vehicle No. same can be tracked anywhere globally using booking no on app.
3. Can I manage my existing Transporter / Customer contract ? How ?
Yes , by doing registration on myturx platform as well routing your bookings through mytrux.
4. Who will be charged Subscription Fees / Transaction Fees ?
The nominal Fees will be charged to both parties. Both the parties can mutually decide on the cost sharing on transaction for facilitation of service.
5. Can we track vehicle without using mytrux platform ?
6.What Reports we can get? ( Both Service Provider & Service User )
Vehicle Position , Route Report of Journey , Start & Stop of Journey , Delivery Statistics , Report on Bookings , Vehicles , Freight Spend , Transporter wise , Customer wise , Destination wise , Periodic , Total Transport spend till date & many more reports.
7. What do you mean by trading ?
This is demand & supply market aggregator platform, where the Service User will place his booking in advance & the same can be viewed by Transport companies to put their bids for picking up the loads. The transporter has to give all the data of vehicle in advance. Similarly transporter can put their inventory of vehicle or return trip loads on platform along with freight rates which can be seen by registered customers. They can pickup the suitable freight with transporter details.
8. What about payment security ?
The payments can be deposited by customer on mytrux portal , once the shipment is delivered it will be released by customer to service provider immediately. The amount till such time will be secured with mytrux.
9.Subcription Fees & Transaction Fees
Different Fee structure as per potential of business.
10. Service User & Service provider certification & credential ?
After registration the Service User as well Service provider will have to go through KYC process & the same will be available with mytrux. On demand the same details can be shared with either party.
Welcome to our website. If you continue to
browse and use this website, you are agreeing to comply with and
be bound by the following terms and conditions of use, which
relationship with you in relation to this website. If you
disagree with any part of these terms and conditions, please do
not use our website.
The term "mytrux" or refers to the owner of the website whose registered office address is : 204 Signet House,Shanti Nagar, Vishrantwadi,Pune - 411006. The term refers to the user or viewer of our website.
* The content of the pages of this website is for your general information and use only. It is subject to change without notice.
* Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
* Your use of any information on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
* This website contains material which is owned by us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
* All trade marks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
* Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
* From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
* Your use of this website and any dispute arising out of such use of the website is subject to the laws of Pune Jurisdiction.
Disclaimer, Terms & Conditions
PLEASE READ THESE FOLLOWING TERMS AND CONDITIONS ("TERMS") CAREFULLY AS THE USE OF THE SERVICES (DEFINED BELOW) IS SUBJECT TO THE ACCEPTANCE OF AND COMPLIANCE WITH THESE TERMS. THESE TERMS HAVE BEEN CREATED BY Mytrux Infotech Pvt.Ltd..
BY CLICKING ON THE "I ACCEPT" OR "I AGREE" BUTTON OR BY DOWNLOADING, INSTALLING OR OTHERWISE USING THE APPLICATION, YOU ACCEPT AND AGREE TO THE TERMS CONTAINED HEREIN. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT CLICK THE "I ACCEPT" OR "I AGREE" BUTTON OR DOWNLOAD, INSTALL OR USE THE APPLICATION.
The Company has developed the Application, which is an
online marketplace for the transport industry to connect
the Service Providers with Service Recipients that are
desirous of availing their services through the
application. Through such Services, the Application shall
also provide the Service Recipients the availability of
vehicles/ trucks, on the Application. The Application
also enables tracking vehicles/ trucks in real time.
The Application acts a facilitator for transport Service Providers such as container fleet owners, truck/tempo owners, freight brokers and individual owners to connect with Service Recipients such as manufacturing companies, trading companies, freight forwarders, warehousing companies, 3pl logistics companies, custom brokers, shipping lines, CFS operators, airlines and individual users.
The Application also acts as a facilitator for the individual Personnel/ Drivers, to provide transportation services to the Service Recipients. The Application provides the Service Recipients to avail the services of the Driver for travelling purpose. The Drivers shall mean and include the drivers, transporters, brokers, manufacturing companies, Packers & movers courier companies & any Service provider as an owner of vehicles or seeking third party services, also any Service Users downloading and accessing the Application and are duly registered on the Application to create its profile on the Application.
In order to download, install and use the Application, Users represent and warrant that they are the age of majority as per the applicable laws to which they are subject to and are competent to understand, enter into, and comply with these Terms. The Company grants the Users a limited, non-exclusive, non-transferable, non-sub-licensable and revocable right to download, install and use the Application. The Application is licensed and not sold to Users and shall only be used as per these Terms.
In order to use the Application Users shall be required to register and create a User Account with password ("User Account"). Users agrees that once the User Account is created, the Company shall provide a passcode (“OTP”) to the User, which upon entering by the User would allow the Users to have access to the Application. At the time of registration, Users shall be required to share User Data which may include personal information ("Personal Information") including but not limited to information regarding User's e-mail ID, name, phone number, location, address, service details, vehicle details, vehicle's location, Vehicle identification number (VIN), driver details and other relevant details. Users agrees that any registration information provided by the Users shall always be accurate, correct and complete.
The Service Providers shall be provided with the access to create sub-user accounts for its Personnel. These sub-user accounts shall be operated by the Personnel for providing the Service Provider Services. User accounts shall also include these sub-user accounts created by the Service Provider for its Personnel. The Service Providers shall be solely and completely responsible for the use, misuse, of these sub-user accounts by the Personnel and for any and all claims arising out of or in relation to the use of the Application and provision of the Service Provider Services by the Personnel.
The Users shall be solely responsible for all the activities that occur under the User Account using the Application. The User undertakes that the Company shall not be responsible and liable for any claims, damages, disputes arising out of installation, use or misuse of the Application. By usage of the Application, the Users shall be solely responsible for maintaining the confidentiality of the User Account.
You acknowledge that while the Company may, at its sole discretion, provide maintenance and support for the Application from time to time, the Company shall have no specific obligation whatsoever to furnish such services to you.
In the event that we launch new updates/upgrades of the Application, the Users may subscribe to such upgrades/updates through the Online Stores. In case Users chooses not to update/upgrade, certain features or functionality may not be accessible to such Users.
I have read, understood and agree to all the terms and provisions as set out in these Terms and I understand that acceptance of these Terms by me will result in a binding agreement between me and the Company.
We, MYTRUX (“Company”; “We”; “us”; “our”) have
developed a mobile application called [mytrux]
(“Application”/ “App”) which is an online platform to provide
[Registration, Login, Tracking, Routes, Search, Booking,
Billing, Exchange, Proof of delivery, mobile signature,
Vehicle documents] through the Application (“Services”). For
the provision of the Services, the Company shall collect and
store the Personal Information of the Drivers. The Drivers
shall mean and include the drivers, transporters, brokers,
manufacturing companies, Packers & movers, courier companies
& any Service provider as an owner of vehicles or seeking
third party services, also any service Users downloading and
accessing the Application and are duly registered on the
Application to create its profile on the Application.
(“Drivers”, “you”, “your”). Users of the App may place orders
to You through the App as a User or service provider. Our
Services facilitate communications between You and the Users
of the Application. Users shall mean and include the Service
Recipient availing the Services through the Application.
You agree and understand that, We may collect and store the
following information in relation to the Services. When You
register for an account, We collect Your Personal
information collected and controlled by the Company, about
You, when we use and register on the Application, for the
Services. For the provisions of the Services, You are
required to register with the Company by using the new
register/sign up option available at the Application (“Your
Account”). In such an event, the You assume entire
responsibility and liability in relation to sharing of the
Your Account and shall indemnify and hold the Company
harmless from any claim arising out or in relation to such
As a condition of providing transportation, delivery, or other services via the Application, Your precise location data must be provided to us through the Application. Once the Application has permission to access location services through the permission system used by Your mobile operating system, We will collect the precise location of Your device when the Application is running in the foreground or background. We may also derive Your approximate location from Your IP address.
We shall also collect transaction details related to the transportation services that You shall provide through the Application, including the type of service provided, date and time the service was provided, amount charged, distance travelled, and all other related transaction details.
In connection with facilitating this service, We receive call data, including the date and time of the call or messages, the User’s phone numbers, and the content of the messages.
We collect Your Internet Protocol (“IP”) addresses when You visit the Application to track and aggregate non-personal information. Non-personal information may include the browser name, the type of electronic device and technical information about Your means of connection to our Application, such as the operating system and the Internet service providers utilized and other similar information.
You consent towards the usage of Your ’s Personal Data, which is collected, stored and used by us for the purpose of providing You the Services. You also agree and understand that, the collection, use, and sharing of the Personal Data, shall be limited for the purpose of providing Services.
Our Application is not aimed at You if You are under 18 years of age and we will not directly collect, use, provide or process in any other form any Personal Information of You under the age of 18 years deliberately. We therefore also ask You, if You are under 18 years old, to not send us Your Personal Information and to not access and register on our Application.
The Personal Information is collected and used to: (i) provide Services; (ii) create and administer Your accounts and to improve the quality and You experience of the App and Services, including but not limited to conducting audits and resolving You issues; (iii) improve our Services; (iv) to analyse service related diagnostic and performance information (v) providing information of events conducted in the local areas, as per location information (vi) manage our relationship with You and develop our present and future Services; (v) maintain and update our records; (vi) monitor suspected fraud, misconducts and unlawful activities and safety and security on the Application. (vii) Send or facilitate communications between the You and a customer, such as estimated times of arrival.
Personal Information exchanged with Public:
As a default setting, the Personal Information the You
exchanges is only exchanged with or displayed for the Users
who are availing the Services through the Application.
However, in the event if You choose to exchange the
Personal Information with public at large, the Your
Personal Information shall be displayed on the Application
and shall be visible to any and all the Users or visitors
of the Application. The Information which shall be shared
with the Users shall include the Your name, personal photo,
vehicle photo, vehicle license, vehicle make and model,
precise or approximate location, average rating provided by
Your, and certain contact information (depending upon Your
location and applicable laws). After You provide the
requested services to the Users, we shall send the You a
receipt via e-mail or other means which may include the
breakdown of amounts charged, your name, contact
information, photo, a map of the route the You took, and
other transaction details. When you provide on demand
services to Users, our Users may provide us with a driver
rating or similar rating of the service you provide for
Service Providers & Service Recipients: We exchange Your Personal Information with Service Providers & Service Recipients who are listed, integrated or engaged with the Application or the Company for offering their services OR using the services. As part of their services, the Users may exchange Your Personal Information with the Service Providers of their choice. If you use the Services through an account associated with a partner transportation company, we may receive information about you from that partner company.
Affiliates: We may provide Personal Information we collect, to our affiliates. For example, we may disclose Personal Information to our affiliates in order to respond to You requests for information or Services.
Persons Who Acquire Our Assets or Business: We transfer Your Personal Information if We are acquired by / We acquire or merge with another entity or transfer a part of our business, including the Application to a third party. In the event of such a sale or transfer, We will reasonably notify You.
Legal and Regulatory Authorities: We may be required to disclose Your Personal Information due to legal or regulatory requirements. You agree and understand that We may have to transfer and process information subject to applicable laws in India and other countries globally where We have or use facilities, Service providers, or partners regardless of Your location. You agree and acknowledge that We may not inform You prior to or after disclosures made according to this section.
Our Application may use "cookies" to enhance You
experience. A cookie is a small file which asks permission
to be placed on Your hard drive. Once You agree, the file
is added and the cookie helps analyze web traffic or lets
You know when You visit a particular site. Cookies allow
web applications to respond to You as an individual. The
web application can tailor its operations to Your needs,
likes and dislikes by gathering and remembering information
about You preferences.
By using the Application, You signify Your consent to our use of the cookies.
We will retain Your Personal Information for as long as Your account is active or till the time We are required to provide You the Services. We may retain and use Your Personal Information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Consistent with these requirements, We will try to delete Your information, upon reasonable request. Please note, however, that there might be latency in deleting information from our servers and backed-up versions. In addition, We do not delete from our servers’ files that You have in common with other users.
We value Your Personal Information, and protect it on
the Application against loss, misuse or alteration by
taking extensive security measures. In order to protect
Your Personal Information, we have put in place suitable
physical, electronic and managerial procedures to safeguard
and secure the information we collect online. To protect
Your Personal Information, we have implemented adequate
technology. Your Personal Information is securely stored at
cloud servers. Although We provide appropriate firewalls
and protections, We cannot warrant the security of any
Personal Information transmitted as our systems are not
hack proof. Data pilferage due to unauthorized hacking,
virus attacks, technical issues is possible and We take no
liabilities or responsibilities for it.
You are responsible for all actions that take place under Your Account. If You choose to share Your Account details and password or any Personal Information with third parties, You are solely responsible for the same. If You lose control of Your Account, they may lose substantial control over their Personal Information and may be subject to legally binding actions. It is Your’ responsibility to keep Your’ password confidential.
In case You need to access, remove, review,
and/or make changes to the Personal Information that You
have provided us, You may do so by login into Your Account.
You may change You contact number, photos, name etc. You
can make changes in You profile at any time by accessing
the Application settings. You understand that the Company
shall not verify or authenticate the changes made to the
Personal Information made by You and therefore You may take
entire responsibility of such changes. You confirm that
such changes shall be in accordance with the terms and
You can delete Your account any time, in such an event, We would not be required to provide You the Services. If You want to delete Your account at any time (including if You want to revoke You consent to our use of Your information) You have to send email requesting to delete Your account. Upon which We will delete Your account within next seven working days. You will receive a confirmatory email. You understand that You may lose entire personal information of
Company will not be liable for any damages, direct or indirect, incidental or consequential, and all liabilities including for negligence, loss or damage such as loss of revenue, unavailability of system or loss of data and loss of Your Personal Information and for use of or inability to use Services of any kind that is offered or to provide indemnity or any other remedy to the You or any third party.
Governing Laws: This Agreement shall be construed and
governed by the laws of India without regard to principles
of conflict of laws. The courts in Pune, India shall have
an exclusive jurisdiction over any disputes arising under
Dispute Resolution: Any dispute arising, shall be submitted to the arbitration to be conducted in Pune, India in English language, in accordance with the rules and regulations of the Arbitration and Conciliation Act, 1996 (as amended from time to time), by a sole arbitrator, who shall be appointed by the Company and the award made in pursuance thereof shall be binding on the parties hereto. The dispute resolution and arbitration process mentioned in this Section will not prohibit Company from approaching the courts for appropriate interim reliefs.